Return Policies: We want you to be completely satisfied with every item you purchase from Flat Creek Crossing. However, if you wish to return or exchange an item for any reason, please contact us for a Return Authorization and any special shipping instructions. Unused products can be returned within 30 days of purchase date. Along with your Return Authorization number, please include a copy of your receipt. Please use the original packing materials, provided they are in good condition or have the item professional packaged for shipment. For your protection, we recommend you insure all return shipments. We will exchange your purchase, issue store credit or refund via original payment method. Unfortunately, we are unable to refund shipping charges.


Security & Privacy Assurance: Flat Creek Crossing assures your security when shopping online with us. All of your order information is confidential and encrypted. We use industry leading technology called Secure Sockets Layer (SSL). This encryption ensures that your info and credit card number are safely transported online to our secure system at Flat Creek Crossing order fulfillment facility. The most commonly used browsers (Netscape Navigator & Communicator, Internet Explorer and AOL) all support secure sockets. Your personal information that is entered on our website is confidential and will not be accessed or shared with anyone outside our company without your approval. If you are more comfortable conducting business over the phone, please call one of our knowledgeable store members at (800) 848-4676 between the hours of 10 a.m. and 5 p.m. MST. Place an order on-line 24 hours a day, everyday, or call our expert staff at (800) 848-4676 between the hours of 10 AM and 5 PM MST. Flat Creek Crossing transacts business in U.S. Dollars. We gladly accept Visa, MasterCard, American Express, and Discover credit cards.


Shipping Policy: Our goal is to ship your order as quickly as possible. Flat Creek Crossing ships UPS, FedEx, or Freight Service. We use the best method and most competitive rates for shipments and ship only with acknowledgement and acceptance of shipping rates by our customers prior to shipment.


Product Orders: Confirmation of your order will be sent to you via email within 48 hours of receipt of your request. Tracking information will be sent to you via email as your package is shipped so that you can be aware of its progress. Canadian and international orders should be paid in U.S. funds and will be charged appropriate shipping expenses. Applicable sales tax will be added for shipments to residents of Wyoming. If you have any questions, please contact us at (800) 848-4676 or email:







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